Description
The program provides the knowledge and attitudes for the organization of trips and the management of the events that it involves. More and more people decide to make a trip and fewer people have time for their organization, be they companies or individuals, so the creation and organization of travel and event planning are increasingly in demand.
Fully developed onilne
Adaptations for different geographic interests
Temary
- Structure of the tourist market
- Contextualization of the tourism sector
- Public and private entities related to the tourism sector
- Identification of tourist typologies and their trends
- Basic offer I: tourist accommodation companies
- Basic offer II: brokerage and tourist transport companies
- The complementary offer
- The tourist nucleus
- Characterization of tourism demand
- Analysis of demand
- Sale of tourist services
- Typology of services in travel agencies
- Sale of services
- Closing and post-sale operations
- Application of techniques for selling tourism products and services
- Administrative economic management in travel agencies
- Introduction to accounting
- The Heritage
- The bills
- The General Accounting Plan
- The basic accounting process in travel agencies
- Credits. Collection rights
- Basic statistics applied to travel agencies
- Basic documents and forms in travel agencies
- Procedures derived from economic relations
- Systems and procedures for storage, reception and stock control in travel agencies
- Touristic destinations
- Geography and tourism
- Documentary sources and computer applications for the study of tourist geography
- Geographical features of the USA
- Historical and cultural features of the USA
- Main US destinations
- Geographical and historical features of the USA
- Main US destinations
- Africa
- America
- Asia
- Oceania
- Business simulation
- The business idea
- Market study
- Documentation and procedures
- Feasibility studies
- Financing
- Commercial and financial management
- Marketing management
- Human resources management
- Internationalization strategies
- Business communication and customer service
- The company and its environment
- Business Communication
- Oral communication.
- Written communication.
- Postal service, internal mail and parcel circulation.
- Reception, sending and registration of correspondence and its classification.
- Information file
- Archiving of information on computer media.
- Recognition of customer needs.
- Attention to queries, complaints and claims
- Application of quality procedures in customer service
- Organization of national and international trips
- Services and products of travel agencies.
- Organization of the trip.
- Trip planning.
- Post-trip documentation.
- National and international protocol and social uses goals
Objetivos
- Schedule and offer package tours and other complex tourist services that are adapted in quality, time and price to customer demand.
- Schedule and offer services for conferences, conventions, fairs and other events, which are tailored to the expectations and needs and expectations of the client.
- Advise and propose to the client different alternatives of tourist and similar services, interpreting their requests and calibrating their needs, to meet their expectations.
- Reserve the rights to use tourist services and products, calculating the rates to apply, issue the vouchers and their confirmation documents.
- Put into operation a post-sale service coupled with the offer and serve the customer to respond to their requests and / or claims, ensuring their satisfaction and the quality of the services.
- Develop administration tasks to meet legal, economic and business requirements, including billing, collection and payment operations, in order to be able to settle economically with customers and suppliers.
Job prospects
Head of a travel agency office. Head of department in travel agency. Travel agent. Travel consultant. Seller of travel services and scheduled trips. Commercial promoter of travel and tourist services. Employee of the "booking" or reservations department.